Control Room Officer (CRO)

We seek to recruit a talented professional to join in the position of Control Room Officer (CRO). The Control Room Officer (CRO) will work under the line management of Control Room Team Leader (CRTL). Duties’ including monitoring the CCTV, dealing with anything that looks out of place, ensuring Radio Base Station is always operational and manned, tracking all vehicles movement and sending out Security Alerts via the emergency messaging system on advice of CRTL. The CRO will also ensure staff movement data is accurate and updated, handle mail, manage the main switchboard and answering all the calls courteously and professionally. Perform any other duty as directed by the Security Manager (SM) and the Security Operations Director (SOD) to ensure that agreed levels of service and contractual requirements are achieved as a minimum.

Duties include but are not limited to:

• Perform Control Room daily operations with high integrity and efficiency.
• Monitor CCTV during the shift noting results in the daily occurrence log and reporting any unusual activity to Line Manager/Duty Security Supervisor.
• Respond promptly to the radio checks, made by the staff and keep accurate records of all communication. Also prepare Radio Checks Report for SOD.
• Keep record of staff members, going on visits & keep a record of any incidents and report these to the Duty Security Supervisor.
• Monitor Vehicle and Staff movements via our Geo Location software, issue field visit related equipment to staff on instruction of DSS/SM/SOD and report any alarm activation to the Duty Security Supervisor.
• Inform Duty Security Supervisor of any Security related incident. Instigate telephone Tree where directed to do so.
• Monitor the security situation and detail the APA and JMT to prove routes and advise on the road status.
• Manage the main switchboard, answer all the calls courteously and direct them to the right department promptly and courteously.
• Locate addresses contact number of different government offices/officers, NGO etc.
• Prepare and manage extension lists and other duty officers’ lists on weekly basis.
• Manage Store and inventories record management.
• Collect and enter OPS room details in respective database and update multiple databases used in daily operations of Control Room. Also prepare reports for SM/SOD.
• Take important messages for staff mainly of Ops, etc and delivering the messages on priority bases without any delay.
• Receive and distribute all the incoming mail from post room and maintain the mail log books. Sort out unmarked mail to the relevant sections/individuals.
• Any other duty as directed by the duty SM, SOD or Line Manager.

Essential Qualifications, Skills and Experience:

• CCTV Control Room Management Training a plus.
• At least 3 years’ verifiable and successful security control room experience.
• Be able to operate radio or telephone equipment and/or console monitors.
• PSRA licensed in all relevant areas including CCTV.
• Good communication skills, both written and oral.
• Ability to assess and evaluate situations effectively.
• Ability to identify critical issues quickly and accurately.
• Ability to operate in a pressurized environment.
• Excellent time management.
• Attention to detail and proactive. Demonstrable proactive and professional approach to security.
• Ability to work under own initiative and also as a member of a team.
• Good understanding of industry and HSE practices applicable to job role.
• Making effective decisions, leading and communicating, managing a quality service, delivering at pace.

Please Note:

• Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.
• Only shortlisted candidates will be contacted and no telephone enquires will be dealt with.

Apply Now!
Learn more about this role and our team by applying at [email protected] for consideration.